Question 1

Is there a time minimum?

Accepted Answer

Yes. Labor-only moves have a 2-hour minimum. Full moves with a truck have a 3-hour minimum. If your move runs past the minimum, you're billed in 15-minute increments at the hourly rate. No surprise charges — we tell you exactly how it works before we start.

Question 2

Is there a deposit or cancellation fee?

Accepted Answer

No deposit required to reserve your move date. If you need to cancel or reschedule, just let us know as soon as possible. We're flexible — life happens.

Question 3

When do I pay for my move?

Accepted Answer

Payment is collected at the end of the move. The crew stops the clock, gives you the final total, and you pay by credit card, cash, or check. The price we quoted is the price you pay — that's our No Hidden Fees Guarantee.

Question 4

Is there a trip fee or travel charge?

Accepted Answer

Some moves outside our primary service area may include a one-time travel fee to cover drive time and fuel. We'll always disclose this upfront in your quote — never as a surprise on move day.

Question 5

How much should I tip my movers?

Accepted Answer

Tips are never required but always appreciated when the crew does great work. Many customers tip 10–15% of the final bill. Cash is preferred but credit card tips are also accepted.

Question 6

Do you charge extra for stairs or elevators?

Accepted Answer

No. Unlike many moving companies, we do not charge hidden stair fees or elevator surcharges. Our quote covers your move — that's the Tier One No Hidden Fees Guarantee.

Question 7

How much do movers cost in Cedar Park or Leander TX?

Accepted Answer

Moving costs depend on home size, distance, crew size, services needed, and timing. Call (512) 580-9473 or fill out our quote form for a real number — not a lowball estimate designed to grow on move day.

Question 8

What affects the cost of my move?

Accepted Answer

The main factors are crew time, home size, stairs, elevator access, parking distance, packing scope, furniture assembly, heavy specialty items, extra stops, and total drive time between locations.

Question 9

What are hidden moving costs I should watch out for?

Accepted Answer

Common surprise charges from other companies include undisclosed stair fees, long-carry charges, elevator fees, packing material markups, extra stop fees, and fuel surcharges not in the original quote. At Tier One we ask about all of these upfront so there are zero surprises on move day.

Question 10

Should I get a written moving estimate?

Accepted Answer

Always. A written estimate confirms addresses, inventory, crew size, access details, services included, minimums, and any fees before move day. Tier One provides written quotes on every job — no verbal-only agreements.

Question 11

How do I avoid hiring a bad moving company?

Accepted Answer

Look for clear licensing, real reviews, a written estimate, a real local phone number, transparent pricing, and branded equipment. Red flags: vague quotes, large upfront deposits, companies that won't explain who's actually doing the move. Tier One is locally owned — Jason Fry is reachable at (512) 580-9473.

Question 12

What is the difference between a moving broker and a mover?

Accepted Answer

A mover handles your move with their own crew and equipment. A broker sells your move to a third-party carrier you never vetted. At Tier One, our crew shows up — not a subcontractor. Our truck, our people, our accountability.

Question 13

What size trucks do you use?

Accepted Answer

We use enclosed box trucks and trailers stocked with professional moving pads, dollies, tool kits, stretch wrap, and bungees. Every item is protected in transit.

Question 14

Can you load or unload rental trucks and PODs?

Accepted Answer

Yes. We offer labor-only loading and unloading for customer-provided trucks, trailers, storage units, and portable containers like PODS, 1-800-PACK-RAT, and U-Pack.

Question 15

What happens if I have multiple pickup or drop-off locations?

Accepted Answer

No problem. We handle multi-stop moves regularly. There's no extra destination fee but the move will take additional time and the clock runs between locations.

Question 16

Can the crew assemble or disassemble furniture?

Accepted Answer

Yes. Our crew handles disassembly and reassembly of beds, dressers, tables, mirrors, and most standard furniture. Tool bags are on every truck and furniture work is included in the hourly rate.

Question 17

Can I leave clothes in my dresser drawers?

Accepted Answer

Usually yes. The crew will wrap the dresser to keep everything secure during transport. If a dresser is particularly heavy we may ask you to remove a few drawers to make it safer to carry.

Question 18

What happens if the crew arrives late?

Accepted Answer

Morning moves have a 30-minute arrival window. Afternoon moves have a 1-hour window since timing depends on when the previous job wraps. We communicate proactively — if anything changes you'll hear from us before you're left wondering.

Question 19

What should I expect from the crew on move day?

Accepted Answer

A professional, on-time crew that communicates clearly, handles your belongings with care, and executes the move like a well-run operation. We treat every job like it matters — because it does.

Question 20

Is Tier One Moving licensed and insured in Texas?

Accepted Answer

Yes. Tier One Moving and Storage LLC is a fully licensed Texas moving company. We carry liability and cargo coverage on every move. Licensed Texas movers are required by TxDMV to provide minimum valuation coverage of $0.60 per pound per item as regulated by the Texas Department of Insurance.

Question 21

What is valuation versus moving insurance?

Accepted Answer

Valuation is the mover's liability tied to your shipment — the default in Texas is $0.60 per pound per item. Moving insurance is separate expanded protection you can purchase independently. For high-value items like art, antiques, or electronics, ask us about options before move day.

Question 22

Do you offer packing services?

Accepted Answer

Yes. Full and partial packing services available. We bring all materials — boxes, packing paper, bubble wrap, dish packs, wardrobe boxes — and handle everything from kitchen fragiles to flat-screen TVs.

Question 23

Do you handle office and commercial moves?

Accepted Answer

Yes. We handle office and commercial relocations of all sizes. After-hours and weekend availability to minimize business downtime.

Question 24

Do you offer out-of-state or long-distance moves?

Accepted Answer

Yes. We handle long-distance and out-of-state moves from Central Texas. Share your origin, destination, timeline, and inventory and we'll scope the move correctly.

Question 25

Do you offer same-day or emergency moves?

Accepted Answer

Yes, subject to availability. Call (512) 580-9473 directly for same-day requests — we'll give you a straight answer on availability within the hour.

Question 26

Where is Tier One Moving based?

Accepted Answer

We're based in Leander and Cedar Park TX — right in the heart of the Hill Country Corridor. Jason Fry founded Tier One right here in the community we serve.

Question 27

Who will show up to do my move?

Accepted Answer

Tier One's own trained crew — not subcontractors, not day laborers. Our people, our equipment, our accountability.

Question 28

How do I get a quote?

Accepted Answer

Call or text (512) 580-9473 or fill out our online quote form at tieronemovingandstorage.com/get-a-quote/. We respond within 1 business hour.

Every Question Customers Actually Ask Us

Pricing & Minimums

Moving Costs & What to Expect

Move-Day Process

Insurance & Valuation

Our Services

About Tier One

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